New Debit Card Fraud Prevention Service

New Debit Card Fraud Prevention Service

In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud.

Here's how it works:

  1. When potential fraud is detected, you will receive an automatic email notification from Pilot Bank, with the option to reply with "fraud" or "no fraud."
  2. One minute after the email, you will receive a text alert from 32874 between 7am and 9pm EST, which also has the "fraud" or "no fraud" option. (*SEE BELOW)
  3. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.

Remember - our messages will never ask for your PIN or account number.

*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it "Fraud Center," it will display whenever you get a call from this number.

A Better Kind of Personal Banking

If your personal banking is always a pleasure, count yourself among the fortunate few. If you’re looking for a bank where you’re an important priority, consider Pilot Bank. We think building an exceptional relationship with you is our most important job. That means the details of your personal banking are opportunities for us to show just how important you are.

We offer a full range of financial solutions. Please allow us to serve you in finding and using the products and services you need.

Personal Banking Services

You can find these services at your local Pilot Bank.

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